Privacy Policy

1. Introduction

Secret Agent Voicemail, a product of WebMax Labs LLC ("we," "our," or "us"), is committed to protecting your privacy. Secret Agent Voicemail is a DBA (doing business as) of WebMax Labs LLC, a company based in Phoenix, Arizona. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voicemail service.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Name: To personalize your experience and identify your account
• Email Address: For account creation, communication, and service notifications
• Phone Number: To provide voicemail services and enable SMS communications

2.2 Voicemail and Communication Data

• Voicemail recordings and transcriptions
• Call metadata (date, time, duration, caller information)
• SMS message content and metadata
• Email communications sent through our service
• AI agent interactions and conversation logs

2.3 Third-Party Integration Data

• Google Calendar information (when authenticated and authorized)
• Calendar event details, appointments, and scheduling data

2.4 Usage and Technical Data

• IP address and device information
• Browser type and operating system
• Service usage statistics and analytics
• Login and authentication data

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our voicemail services
• Process and transcribe voicemail messages using AI technology
• Send 10DLC-compliant SMS messages as part of service features
• Send service-related emails and notifications
• Manage your Google Calendar integrations (when authorized)
• Process emergency broadcasts and call forwarding
• Authenticate and verify your identity
• Respond to customer service requests
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Payment Information

We use Stripe as our payment processor. We do not store your credit card information. All payment data is handled securely by Stripe in compliance with PCI-DSS standards. Please refer to Stripe's Privacy Policy for information on how they process your payment data. Please note:Charges will appear on your credit card or bank statement as "WEBMAX LABS" (our parent company name).

5. SMS/Text Messaging Privacy

5.1 SMS/Text Messaging

When you opt in to receive SMS notifications from Secret Agent Voicemail, we collect your mobile phone number solely to deliver service-related messages, including voicemail alerts, forwarded SMS notifications, and messages you initiate through voice commands.

• All SMS messages are sent using 10DLC-compliant infrastructure
• You may receive emergency broadcast messages as configured in your settings
• Service notifications, voicemail alerts, and account updates

5.2 Mobile Information Sharing

Mobile information will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. All categories listed above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share mobile information only with service providers who assist in delivering our SMS functionality (such as our telecommunications partners), and only to the extent necessary to provide the service you requested.

5.3 Opting Out of SMS

You may opt out of receiving SMS messages at any time by:

• Replying STOP, QUIT, END, CANCEL, or UNSUBSCRIBE to any message
• Disabling SMS notifications in your account settings
• Contacting us at support@secretagentvoicemail.ai

After opting out, you will receive a single confirmation message. Standard message and data rates may apply.

5.4 Consent

By enabling SMS notifications in your account settings and providing your mobile phone number, you expressly consent to receive text messages from Secret Agent Voicemail at the number provided. Consent is not a condition of purchase.

6. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in providing our services (e.g., Stripe for payment processing, telephony providers for SMS/voice services)
• AI Processing Partners: To transcribe and process voicemail content
• Legal Requirements: When required by law, court order, or government request
• Emergency Services: When you activate emergency features that require contact with third parties

We do not sell your personal information to third parties.

7. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Limited employee access to personal data

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information and voicemail data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us. Some data may be retained for legal compliance or legitimate business purposes.

9. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Request a copy of your data
• Opt out of marketing communications
• Revoke Google Calendar integration permissions
• Close your account

To exercise these rights, please contact us at the information provided below.

10. Third-Party Integrations

When you choose to integrate third-party services (such as Google Calendar), you authorize us to access and use data from those services as necessary to provide our features. We only access the minimum necessary data and respect the permissions you grant. Third-party services have their own privacy policies which govern their use of your information.

11. Children's Privacy

Our service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected such information, we will promptly delete it.

12. International Users

If you are accessing our service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our service, you consent to this transfer.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the service. Your continued use of the service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

WebMax Labs LLC (DBA Secret Agent Voicemail)
Email: privacy@secretagentvoicemail.ai
Address: 3409 N. 7th Ave Ste. 545, Phoenix, AZ 85013